Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid subscriptions and services purchased from ShikshaPilot.in ("ShikshaPilot") for the institute ERP platform, onboarding, customization, training, SMS/add-on packs, and related services.

1. Subscription model

ShikshaPilot is generally sold as an annual or multi-year institute subscription, sometimes through an authorized distributor. Pricing depends on modules, student strength, branches, and support level agreed in writing or on the invoice/quotation.

2. Free trial

If a trial is offered, access may be limited in duration, users, or features. At trial end, continued use requires a paid plan. No refund applies to free trial periods.

3. Cancellation by institute

• Institutes may request cancellation by emailing info@shikshapilot.in with institute name and registered contact details.
• Cancellation stops future renewals; it does not automatically delete historical academic records unless separately agreed.
• Prepaid subscription fees are generally non-refundable for the unused portion, except where required by law or explicitly stated on the invoice.

4. Refund eligibility

Refunds may be considered only in limited cases, such as:

• Duplicate payment for the same billing period
• Proven billing error by ShikshaPilot
• Service not activated within a reasonable period after payment and no acceptable workaround provided
• Written money-back guarantee explicitly mentioned in the signed proposal or distributor agreement

Refunds are not provided for change of mind, unused features, staff turnover, or issues caused by institute-entered data or third-party integrations outside our control.

5. Distributor / partner sales

If you purchased through a ShikshaPilot distributor, refund and cancellation requests may need to be routed through that partner, subject to the partner agreement and ShikshaPilot policy.

6. Chargebacks

Institutes should contact us before initiating a payment chargeback. Unauthorized chargebacks may result in temporary suspension of service while the dispute is reviewed.

7. Data after cancellation

After cancellation, institutes may request a data export within a reasonable period. We may retain backups for legal, security, or accounting purposes as described in our Privacy Policy.

8. Contact for billing support

ShikshaPilot.in
Email: info@shikshapilot.in
Phone: +91-8708787117

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Questions? Contact us at info@shikshapilot.in or visit our contact page.